Shipping policy

Shipping

Our shipping policy

Dreamtone offers free shipping on orders over $99.00

Any item under 32kg with the "Free Shipping" icon displayed has the option to ship for free to, NSW, ACT, VIC, QLD and SA metropolitan areas.

Free Shipping is not available to WA, NT, Far North QLD, TAS or any non-metropolitan or remote location within Australia, as determined by Dreamtone. Shipping charges to these locations will be displayed in the cart during checkout.

Please note, if your total order weight exceeds 32kg, the option for free shipping is no longer eligible.

Express (Average 1-5 days)

Express shipping is available for orders that are within 1-5 business days of transit from the Dreamtone store. Express orders are shipped by Express Post, StarTrack or TNT depending on size/weight. Additional charges apply. If for any reason they are unable to deliver your order within 5 working days, Dreamtone will refund any Express Shipping charges.

Standard (Average 2-10 days)

Standard shipping orders are sent using AusPost, StarTrack or TNT, depending on size/weight. Your location will determine the transit time.

Minimum Shipping

Orders under $99 attract a $9.95 shipping fee. This $9.95 fee will provide you with our Standard shipping service.

Parcel tracking

You will find your Tracking Number (if applicable) and courier website link in your shipment confirmation email. Small postable items may ship without tracking if Free Shipping is selected. Any orders sent without tracking are not refundable. If you require tracking on your item, please select Standard or Express shipping.

Dispatch policy and shipping addresses

Most orders will be dispatched from our store in Sydney, NSW by Startrack, TNT or Australia Post*. You will receive tracking for your order to the email used during checkout. Orders are typically delivered within business hours only, Mon - Fri (excl. Public Holidays). Some orders may be dispatched directly from our supplier in order to shorten delivery time - you will be notified if this applies to your order. Please allow up to 2 days for dispatch and 2-8 working days for delivery. It is your responsibility to supply Dreamtone with your correct shipping address.

*Parcel Locker / PO boxes - Auspost will not accept parcels over 100cm (0.25 cubic metres), so items such as guitars must ship via courier to a street address (not a parcel locker, PO box etc) with a signature on delivery. Please bear in mind the size of the item(s) you order when providing your delivery address. If we are unable to ship to your nominated address we will contact you for an alternative.

Dreamtone requires a valid shipping address, email address and your best contact phone number during checkout. Prior to dispatch, Dreamtone will contact you via email, telephone or SMS to confirm shipping information and arrange the best day for delivery if applicable. To prevent your order from being delayed, please respond as soon as possible during business hours, Monday to Friday.

Your order can only be delivered during business hours (Monday to Friday) and require a signature for confirmation of delivery. Dreamtone recommends you nominate a work address or similar for shipping. If there is no one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee.

Items damaged in transit

DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must call Dreamtone on (0414 808 086) or email us (info@dreamtone.au) to notify us within 24 hours. Include your name, address, items ordered and a brief description of the apparent damage. All items will be assessed by Dreamtone on a case-by-case basis.

Request for additional identification

For some orders, Dreamtone may ask you to provide additional identification to confirm credit card information. You will be notified by telephone or email if this confirmation is required. Dreamtone appreciates your understanding as we try to minimise fraudulent transactions.